Shipping & Return Policy
Effective Date: 01/01/2026
At Gotham Fragrances, we’re committed to delivering authentic luxury fragrances quickly and providing a hassle-free shopping experience. Below you’ll find our shipping and return policies.
Shipping Policy
Fast Processing
We work hard to get your order out as quickly as possible.
- Orders are typically processed within 1 business day.
- Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.
- During peak shopping periods, processing times may be slightly longer.
Shipping Time
We proudly offer 3 Business Day Shipping on most in-stock orders within the continental United States.
Estimated delivery times begin once your order has been processed and shipped.
Shipping times are estimates and may occasionally vary due to weather, carrier delays, holidays, or other circumstances beyond our control.
Shipping Confirmation & Tracking
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.
Shipping Carriers
Orders may be shipped using trusted carriers such as:
- UPS
- USPS
- FedEx
The carrier is selected based on your location, package size, and delivery efficiency.
Shipping Rates
Shipping charges (if applicable) are calculated during checkout before your purchase is completed.
Any free shipping promotions will be clearly displayed on our website.
Shipping Address Accuracy
Please verify that your shipping address is correct before placing your order.
Gotham Fragrances is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.
We’ll work with the shipping carrier to help resolve the issue quickly and fairly.
Return Policy
30-Day Returns
Your satisfaction is important to us.
If you’re not completely satisfied with your purchase, you may return eligible items within 30 days of the delivery date.
Return Eligibility
To qualify for a return:
- The item must be returned within 30 days of delivery.
- The product must be in its original packaging.
- The fragrance bottle should be in new or gently used condition.
- All original boxes, caps, inserts, and packaging should be included.
For hygiene and product integrity reasons, heavily used or intentionally damaged products may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or incorrect:
- Gift cards
- Final sale items
- Clearance items marked “Final Sale”
- Products damaged after delivery due to misuse or improper storage
How to Start a Return
To request a return:
- Contact our Customer Support team.
- Include your order number and reason for the return.
- We’ll provide return instructions.
- Securely package your item and send it back using the provided instructions.
Refunds
Once your return has been received and inspected, we’ll notify you of the status of your refund.
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.
Original shipping charges are non-refundable unless the return is the result of our error.
Exchanges
If you received an incorrect or damaged item, we’ll gladly replace it at no additional cost, subject to product availability.
If the item is unavailable, we’ll work with you to find a suitable replacement or issue a refund.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your package arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery. Please include photos of the product and packaging so we can resolve the issue as quickly as possible.
Cancellations
Orders are processed quickly to ensure fast shipping.
If you need to cancel or modify an order, please contact us immediately. Once an order has been shipped, it cannot be canceled and will need to follow our standard return process.
Questions?
Our Customer Support team is always happy to help.
Gotham Fragrances
Website: GothamFragrances.com
Email: sales@gothamfragrances.com
Phone: [Customer Service Phone Number]
Business Hours: 24 hours
Shop With Confidence
When you shop at Gotham Fragrances, you can expect:
- 100% Authentic Designer & Niche Fragrances
- Fast 3 Business Day Shipping
- Secure Checkout
- 30-Day Returns
- Responsive Customer Support
- A Commitment to Quality and Customer Satisfaction
Thank you for choosing Gotham Fragrances. We appreciate your business and look forward to helping you discover your next favorite fragrance.